area coordinator job description

Job Description

Job Title:                      

Area Coordinator (Student Services Professional III) - Multiple Openings, Temporary

Location:                       Sonoma State University

Full/Part Time:              Full-Time

Regular/Temporary:     Temporary

Department Name

Residential Life

Salary and Benefits

The salary range for this position is $4,288 to $6,109 a month.  Starting salary placement depends on qualifications, experience and salary budget, and will not exceed $4,460 a month.

This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 14 paid holidays are offered each year; 13 scheduled on specific days and a Personal Holiday that may be taken any time during the year.

A comprehensive benefits summary for this position is available online by clicking the View Benefits Summary link below or by request from SSU Human Resources.

Application Deadline

First review of applications will be February 8, 2018.

To be considered for an initial screening at The Placement Exchange (TPE) in Philly please submit your application by February 27, 2018.

If you are not attending TPE and would like to be considered for a phone screening, please submit your application no later than March 23, 2018.

Conditions of Employment

This is a full time, temporary, exempt position. Reappointment to this position is dependent upon the individual's performance as well as administrative and budgetary considerations.  The university reserves the right to terminate this appointment earlier than the scheduled expiration date.


Sonoma State University is committed to achieving excellence through teaching, scholarship, learning and inclusion. In line with the Seawolf Commitment, our values include respect, responsibility, excellence and integrity. We strive to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. We encourage innovation, experimentation and creativity, as well as contributions to equity and inclusion, in the pursuit of excellence for all members of our university community.

Reporting to and under general direction of the Associate Director of Residential Life & Development, the Residential Area Coordinator (AC) performs complex Student Service professional work in the coordination/implementation of the Residential Life Program within the Residential Community. The incumbent is also responsible for recognizing specific program needs and for developing approaches for possible implementation to meet these needs.

Major duties of the position include, but are not limited to, the following responsibilities:

A. The AC provides personal support for individual residents within designated complex.
1. Initiate contact with individual residents within designated complex in order to create a sense of belonging for the students.
2. Assist the residents to get to know one another and to develop a sense of belonging.
3. Serve as a source of information about the University and its resources.
4. Respond to the needs and problems of residents in a conscientious, appropriate and timely manner.
5. Provide counseling to residents experiencing academic difficulties and/or personal problems in areas such as sexuality, eating disorders, interpersonal relationships, and adjusting to college. When necessary, refer students to appropriate university and/or community resources.
6. Intervene and assist in the resolution of interpersonal and inter-group conflicts which may disrupt the normal routine of the residential community.
7. As necessary, negotiate room changes during the academic year. In a timely manner notify appropriate personnel of such changes.
8. Serve as an appropriate role model in regards to residence hall guidelines.
9. Provide the Assistant/Associate/Director with timely and appropriate information as it relates to students experiencing problems and/or incidents in the residential community.

B. The AC oversees and establishes a positive living environment within the Residential Community as well as create a sense of belonging through a variety of social, recreational and educational programs within designated complex.
1. Help maintain a living environment in which students respect each other's rights.
2. Encourage individual students to take responsibility for behavior within residential community and the University.
3. Assist in the development and implementation of the orientation program in the residential community and the University.
4. Implement community-wide educational and special event programming.
5. Provide residents information concerning events occurring on the campus and within the surrounding area.
6. Supervise the Community Service Advisors (CSAs) in the planning and implementation of hall social programs.

C. The AC coordinates the implementation of an effective limit setting and disciplinary counseling program within designated complex.
1. Effectively inform residents within the complex of Federal, State, University, and Residential Community policies and regulations.
2. As appropriate, confront violations of University and Residential Community policies and regulations.
3. In a timely manner, meet with residents who have violated Residential Community policies and implement appropriate Residential Disciplinary action as approved by the Director of Residential Life and Conduct Coordinator.
4. Discuss with the Assistant/Associate/Director, all disciplinary situations which involve University Police, other campus departments, damage to facilities and/or injuries.
5. Discuss with the Director and/or Assistant Director, all students who through a single incident or multiple incidents are to be considered to have their License Agreement terminated.
6. In a timely manner, provide the resident with a written follow-up stating the nature of the consequences for the violations of policies.

A. Each AC supervises Community Service Advisors (CSAs) and oversees a village of 200-700 residents.
B. The AC supervises the CSAs assigned to designated complex and provide direction for an effective residence hall staff team.
1. With the professional staff, plan and implement the selection process for CSAs.
2. Develop a schedule of staff meetings and in-service training for the CSAs staff.  With other professional members of the Residential Area staff, assist in implementing a training program which is well-organized, relevant, and productive.
3. Clearly communicate department expectations to staff members.
4. Initiate regular contact with individual CSAs to promote a sense of belonging, and to facilitate the growth and development of the individual student staff members.
5. Assist the CSA staff both as individuals and as a team to develop and build skills necessary to accomplish the goals of the department.
6. Assist the staff in settling staff conflicts in a positive and productive manner.
7. Provide on-going feedback and prepare a formal evaluation of each CSA at the end of each semester.

C. The AC provides opportunities for student leadership development within designated complex and within the Residential Community.
1. Identify respective student leaders and encourage them to become involved within the Residential Community and campus groups.
2. Provide information to the Resident Student Association (RSA) and advisory assistance to the Village Council.

1. Promote an atmosphere that is conducive to creating an appreciation, understanding, and acceptance of individual differences and lifestyles regardless of physical abilities, race, ethnicity, sexual orientation, religion, age, gender or political affiliation.
2. Make conscious efforts to create a sense of inclusion for students within the Residential Community who are members of a target group.
3. Attend at least one program per semester which is planned for target group members.
4. Include in staff training programs at least one session per semester which address the issues of diversity.
5. Make conscious efforts to recruit and retain student staff who are members of a target group.

1. Work closely with and under the supervision of the Assistant/Associate/Director of Residential Life. Develop and maintain frequent, regular, and frank communications with the Associate/Assistant/ Director.
2. Attend and participate in training and orientation programs prior to the beginning of the fall semester, in service training and staff meetings during the year.
3. Develop an awareness of available resources on campus and within the community.
4. Work the assigned schedule designed and approved by the Assistant/Associate/Director of Residential Life.
5. Be on duty during campus and Residential Community crisis; help in the event of health or other emergencies.
6. Preserve the confidentiality of personal communication.
7. Abide by University and Residential Community policy, State and Federal law.
8. Follow prescribed procedures regarding the use of keys.
9. Work closely with other members of the University.
10. Perform other related tasks as assigned by the Director of Residential Life or the Associate Director of Student Development.

Performs other secondary duties as assigned.

In order to perform the essential job duties, the incumbent is required to live-in a university apartment on the Sonoma State University campus. Work is performed in an office and in various locations both indoors and outdoors on the Sonoma State University campus. As an exempt employee you have some flexibility in your schedule however must be available to meet the operational needs of the campus, department and in coordination with students' needs. Your specific start time is determined by your Appropriate Administrator. Evening and weekend hours, as well as on-call requirements at least 10 times per semester, will be required and will be specified by the supervisor to meet operational needs. The AC may also need to be available to assist residents in emergency situations. The incumbent must maintain regular and acceptable attendance at such levels as is determined by the Appropriate Administrator. The position may require occasional travel, by automobile and airplane, and the incumbent must be able to work some night and weekend hours with overnight stays.


Requires a bachelor's degree from a four-year college or university in a job-related field and three years of progressively responsible professional student services work experience in housing and student affairs, or an equivalent combination of education and experience. A master's degree in related field is preferred and may be substituted for one year of experience. Must have experience working with college-age students and/or acting as an academic advisor. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience. Intermediate proficiency with computers and Microsoft Office Suite (Word, Excel, PowerPoint) required. The incumbent must possess a clean driving record and possess and/or be willing to obtain a valid California State driver's license.

In addition, the incumbent should possess the following:
1. Ability and experience working in a residence hall program to articulate its purpose.
2. Ability to work effectively with students primarily in the age range of 17 to 22.
3. Ability to create an environment which accepts and encourages differences regardless of gender, race, religion, abilities, class, sexual orientation or political affiliation.
4. Knowledge of personal and social problems typically encountered by college students.
5. Ability to select, train, and evaluate Community Services Advisor staff.
6. Ability to plan and implement effective training programs for student staff and residents.
7. Knowledge of how students develop and practical applications of this knowledge with a resident population.
8. Ability to plan and implement, or mentor staff who plan and implement successful social, and educational programs which address the needs of all students including ethnic populations.
9. Knowledge of counseling, helping skills and discipline.
10. Ability and experience to effectively advising student organizations.
11. Ability to transfer residential experience into physical environment consisting of suite style halls, large resident: CSA ratio and limited programming space.
12. Ability to independently administer a residential area with little physical connection to colleagues and central staff.
13. Extensive experience and comfort level with discipline adjudication.
14. Ability to effectively communicate using oral, written and electronic communication.
15. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of Residential Life.
16. Thorough knowledge of the principles of individual and group behavior; general knowledge of individual counseling techniques; general knowledge or the ability to rapidly acquire such knowledge of the organizational procedures and activities of Sonoma State University; and a working knowledge of student services programs outside the Residential Life program.
17. Ability to analyze complex situations accurately and adopt effective courses of action.
18. Ability to advise students individually and in groups on complex student-related matters.
19. Ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals of an argumentative or sensitive nature.
20. Ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action.
21. Ability to carry out a variety of professionally complex assignments without detailed instructions.
22. Establish and maintain cooperative and inclusive working relationships amongst diverse populations including staff, faculty, administration, students, and other internal and external constituents.
23. Ability to accept constructive feedback and work cooperatively in group situations.

Qualification Note

Evidence of degree(s) or certificate(s) and/or license(s) required at time of hire.

Application Process

Click the "Apply Now" to apply to this position. Materials submitted with your application will not be returned. The ADA Coordinator is available, at 707/664-2664, to assist individuals with disabilities in need of accommodation during the hiring process. 

Qualified candidates must submit the following to be considered:
1. Cover Letter and Resume - application system only allows one document to be uploaded, so cover letter and resume must be included in the same MS Word or PDF file (file name should not contain any spaces or special characters)
2. Online Employment Application (complete entire application, resume/cover letter will not substitute for any part of the application)

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for this position.

Other Information

The university is an Affirmative Action/Equal Opportunity Employer.  We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

This position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

About Sonoma State

Sonoma State University, located 48 miles north of San Francisco, is one of the 23 campuses of the California State University. Sonoma State University is a liberal arts institution with an enrollment of approximately 9,500 students and 530 full-time and part-time faculty. Our beautiful campus is located in Rohnert Park, at the foot of the Sonoma hills in the Wine Country.

Sonoma State University is proud to be a smoke-free campus, where smoking and other uses of tobacco products, such as smokeless tobacco, the use of e-cigarettes and similar devices, are prohibited.

Sonoma State University's Jeanne Clery Act Annual Security Report is available at; Annual Campus Housing Fire Safety Report is available at

Contact Information

Sonoma State University
Human Resources
Main (707) 664-3100
Fax (707) 664-3196
1801 East Cotati Avenue
Rohnert Park, CA 94928